Property Services Information (EIS, a provider of specialized estate and collection solutions, has deployed the Interactive Intelligence Group Inc. 's (Nasdaq: ININ all-in-one suite of IP communications software, Customer Interaction Center ™ (CIC for use through your organization.
CIC EIS deployed to consolidate their PBX, predictive dialer and call recording products to simplify management and improve reporting. <! – Sh_cad_2 ->
"Our three different products facts and information system management cumbersome and manually intensive," said Jeff Falk, director of technology for the EIS. "By replacing disparate systems with everything in a CIC architecture, we now have a single point of management and can report real-time through applications, which has resulted in increased operational efficiency and service to customer. "
EIS CIC selected after reviewing the communications products and systems ShoreTel Noble. <! – Sh_cad_4 ->
"CIC was head and shoulders above the competition for a total cost of ownership," said Falk. "CIC best supports our growth plans with their ability to add applications for use in places without costly hardware investment or long implementation cycles. CIC has helped to maintain service levels during peak volume of business." <! – Sh_cad_5 ->
EIS is using CIC to support employees at its headquarters in Columbus, Ohio-based, giving them automatic call distribution, predictive dialing, voice mail, fax, interactive voice response, surveillance monitoring, recording and reporting functionality. EIS also has integrated CIC with its private collection of application to provide real-time functionality to their collectors.
"Compliance of the probate estate and collection industry requires us to record and track all interactions with customers," said Falk. "CIC has enabled us to make the most of this profitable, while recordings let us link to each customer record, so you get faster, deeper understanding of our interactions."
CIC Credit EIS with the benefits of training. "CIC analysis tools allow our supervisors to refine the agent's performance," said Falk. "This is very important because it helps us more effectively fulfill our promise to create a positive customer experience through compassionate service." <! – Sh_cad_8 ->
CIC EIS is evaluating other additional applications to increase efficiency and further improve customer service. "One CIC platform software architecture allows us to more efficiently add applications," said Falk. "As a result, we are sure that CIC will continue to support our profitable growth is our customer service needs may be in the future." <! – Sh_cad_9 ->
EIS is a collection company providing specialized services in search of property, inheritance and proof of claim form bankruptcy, bankruptcy services adversary, and other unique recovery solutions. EIS has specialists trained to provide recovery from end to end services of collecting sequences with a compassionate touch-based compliance-driven business practices. EIS also employs interns nationally certified to work closely with the courts, lawyers for goods, and executors. EIS was founded in 1989 and is headquartered in Columbus, Ohio. For more information, visit www.probate-services.com or call 877.714.3739.
Interactive Intelligence Group Inc. (Nasdaq: ININ is a global provider of enterprise unified communications solutions for contact center automation, enterprise IP telephony, and automated business process solutions company, which can be implemented through a premise or hosted model on include. vertical specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has over 4,000 customers around the world. The company is among Software Magazine 2010 Top 500 global software and service providers, and Best Small Business 2010 the U.S. magazine Forbes. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com. <! – Sh_cad_11 ->
This release may contain certain forward-looking statements that involve various risks and uncertainties. Factors that could cause actual results to differ materially are described in company documents filed with the SEC.
Interactive Intelligence is the brand owner INTERACTIVE INTELLIGENCE, its associated logo and many other brands. All other trademarks mentioned herein are property of their respective owners.
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