HAP Seng Star Sdn Bhd demonstrated once again the superior capabilities and knowledge of its after-sales team as they achieved stellar results in the recently concluded 2012 Mercedes-Benz Malaysia Skills Competition.
A rigorous bi-annual test of technical proficiency, skills and automotive expertise, the competition is open to all authorised dealers of the marquee where their technicians can test their mettle against other like-minded participants in the spirit of continuous self development and life-long learning.
Among the 30 finalists from the total of 253 participants vying for the top spots in six categories, 10 employees of Hap Seng Star, one of the leading authorised dealers for Mercedes-Benz in the country, achieved notable results across all categories with two emerging as champions in the categories of Certified Diagnosis Technician and Certified System Technician.
According to Hap Seng Star, the two categories are regarded as the most challenging, requiring the highest skill-set levels in the competition where participants have to demonstrate highly proficient technical skills that enable expert trouble-shooting.
The remaining eight from the Hap Seng Star team secured runner-up positions in several categories.
Hap Seng Star chief executive Wong Leh Seng said, "Each round, the competition becomes more stringent, with participants expected to display exemplary knowledge and skill-set to rise to the top. In view of this, it gives us tremendous pride to witness the achievements not only of the 10 who emerged as winners and runners-up, but the entire Hap Seng Star team who participated in what was undoubtedly a tough fight. "
"It just goes to show the dedication and competency of our employees, which make them a great asset to the company. This is indeed a testament to the superior quality of the after-sales team that customers have come to expect from our company."
Wong added, "When it comes to choosing an automobile dealer, key deciding factors are trust and dependability. At Hap Seng Star, we not only offer our customers the latest and most innovative products, but thanks to our team, we can provide world-class standards in after-sales service. "
"The Mercedes-Benz competition is undoubtedly a highly commendable platform that contributes positively to enhancing the capabilities of the marquee's after-sales team across the nation. Furthermore, Hap Seng Star is committed to providing regular training and skills improvement programmes that ensures the continuous development of our highly-skilled human capital, and in turn, this enables us to maintain the high service standards associated with this premier brand. "
First introduced in 2008, the Mercedes-Benz Malaysia Skills Competition was created to provide customers with an after-sales team who are experts in automotive systems, equipment and technology, have advanced technical proficiency and up-to-date knowledge, as well as cutting-edge skills.
To meet its objectives, the competition in its year of inception started with the categories of Certified Diagnosis Technician and Certified Maintenance Technician Passenger Vehicles then later expanded to include Certified System Technician, Certified Maintenance Technician Commercial Vehicle, Certified Parts Process Specialist and Certified Service Advisor.
The Grand Final of the Mercedes-Benz Malaysia Skills Competition 2012 was held at the Mercedes-Benz Training Centre in Glenmarie, Shah Alam.
In all six categories, the participants were put through quizzes which examined their knowledge on automotive facts and the history of Mercedes-Benz, as well as written and practical tests covering technical and non-technical aspects.
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